We back our deployments with concrete response SLAs, dedicated engineers, and certified training cycles.
| Priority Level | Description / Definition | Target Response SLA | Available Tiers |
|---|---|---|---|
| Priority 1 (Critical) | Conveyor line inspection failure, edge model offline, or container crash | < 1 Hour | Enterprise / Premium Support Add-on |
| Priority 2 (High) | Incorrect model classification spikes or latency degradation >200ms | < 4 Hours | Professional / Enterprise |
| Priority 3 (Medium) | General dashboard metrics exporting anomalies or user login errors | < 12 Hours | Starter / Professional / Enterprise |
| Priority 4 (Low) | New model configuration questions or sample dataset labeling assistance | < 24 Hours | All Subscription Tiers |
Enterprise accounts are assigned a Technical Account Manager (TAM) located in Mumbai. Your TAM leads physical camera calibration audits, designs MQTT PLC logic loops, and conducts monthly accuracy reviews.
We train your quality inspectors on-site on active learning loop controls. Operators learn to tag images on tablets, correct false flags, and launch retraining pipelines.